Testsigma is looking for an “Solution Engineers” to join our dynamic Technical Support team. We are looking for individuals with a research-oriented approach to solve critical customer issues and automate complex custom test cases in a 24*7 environment.
As part of this role, you will be working closely with Testsigma customers around the globe, automating and debugging the most complex test cases for Web and Mobile Apps.
You will be responsible for solving other technical issues reported by our customers.
This is a customer-facing role that therefore requires strong interpersonal and customer service skills in addition to strong technical skills.
You will also be responsible for keeping the knowledge base up to date.
Working at Testsigma, you will get the opportunity to work with and learn alongside some of the highly experienced developers and testers in the industry.
Responsibilities:
Provide 24x7 enterprise support to Testsigma customers to resolve/help automate complex test cases
Debug the automated test cases written by customers and help them correct the tests cases, also give the best practices to avoid such issues in the future
Automate the most complex test cases on behalf of the customer and walk them through the tests created
Respond to public queries around Testsigma on forums. Actively contribute to the public & internal Knowledge-base
Provide technical consulting to customers with our tutorials while automating their test cases
Collaborate with Engineering, Product Management & Sales teams to fix product issues quickly & to provide product improvement ideas
Work closely with the Documentation and Knowledge base teams to ensure that sufficient information is available and the content is up to date. Help document and improve FAQs, trivia, and tutorials
Requirements:
Minimum 1-year experience in handling Technical Support
Excellent command over written & spoken English and ability to simplify and convey complex technical issues to customers
Basic Knowledge of test automation
Basic understanding of software testing concepts and complete Software Development Life Cycle(SDLC)
Benefits:
Attractive Salary+Bonus
Attractive Equity Program
100% company-paid medical insurance
Daily catered lunch, free snacks, etc.